Finally, a bar you will want your employees to work in! Kimpton’s Eventi Hotel has implemented the “Business Bar” at their Chelsea, New York location. In exchange for drinks or Apple Genius’, this bar supplies guests with a number of gadgets for them to borrow during their stay. The best part? There’s no “open-gadget law” to speak of. You can wander all over the hotel with your borrowed laptop, tablet, Kindle, or GoPro without feeling shame from scornful eyes. Surf the web, print your boarding pass via wireless printing, or catch up on Netflix in your room. The possibilities are endless with this guest-pleasing amenity.
"These new travelers don’t need tons of handholding, they shun human interaction, and know their way around everywhere they go."
The elusive "silent traveler" skips traditional guest touch points in favor of digital options. Travel information star, Skift, first coined the term earlier this year when they predicted that in 2014 we would see the rise of the silent traveler - and rise they did. These guests are, for the most part, a sub-sect of the Millenial generation, a hot topic in hospitality industry chatter.
In PART I of this series, we explored the top tech trends that are affecting guest Internet.
In order to make recommendations for optimizing and monetizing your guest network, we first must identify the top top tech trends that are affecting guest Internet:
In a recent TrustYou study of 1.57 million travelers and reviews, they offer a comparison of business and leisure travelers. Some interesting statistics are below: