The recently published Lodging Technology Study by Hospitality Technology reveals trends and future development in the industry spurted by the increasing amount of Wi-Fi-enabled guest devices. These 7 trends summarize the findings we found most relevant from the study.
What Exactly is Gamification?
According to this Hotel Management article a growing amount of tourist-attracting cities are offering free Internet access. Las Vegas, New York, San Francisco, Boston, Minneapolis, and possibly Los Angeles are amongst some that offer free Wi-Fi within city limits.
“In 2012 over 53% of travel inspiration began on a mobile platform.” - Graham Dungey, SVP eCommerce, Revenue & Business Development, Concorde Hotels & Resorts
According to the J.D. Power & Associates 2013 North America Hotel Guest Satisfaction Index Study, overall guest satisfaction was rated 777 out of 1,000 this year; 20 points up from 2012. This marks the highest score since 2006, when the index was introduced.