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3 Hotels Successfully Embracing Technology

Oct 23, 2013 4:09:28 AM

Hotels are delivering more amenities than ever before—Tempur-Pedic beds, wellness programs, and custom toiletries are just a few. But with the myriad technology-based amenities that are available now, there are a select few that provide services that actually enhance the guests’ experience. Eleven commends these 3 hotel clients that have made sensible and basic technology enhancements that we believe are setting a precedent for tech-based amenities.

  • Hyatt Regency Chicago
    • Airport-style self-check-in: guests have the option to check-in via touch-screen iPad kiosks with a simple confirmation number.
    • Mobile, public workspaces: ground and second floors, including their sky-bridge, feature movable workstations and convenient outlets where guests can plug in devices.
  • Radisson Blu Aqua
    • Eco-friendly technology: using LEED-certified technology, rooms have light sensors that turn lights on upon entry and off after leaving.
    • Electronic front desk services: guests can access room service, wake-up calls, hotel facilities, and local attractions using their in-room television or iPad.
  • The Langham Chicago
    • iPhone and iPad enabled televisions: guests can connect their own devices to TVs to watch movies or listen to their iTunes.
    • 'Jack packs' and more outlets: guests can easily connect their electronic devices in-room and throughout the hotel, including their 55-inch television that also acts as monitor. So, no need to buy hotel movies anymore.

There’s no question that technology is evolving traditional hotel services to better accommodate guests. Rising to the top are mobile check-in/out, green technology, and other amenities that make guests feel more at home.

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What technology would you like to see at your next hotel visit?