The availability of digital devices and applications has more than doubled in recent years. We are more connected than ever with greater demand for richer, more personalized experiences and faster access to information.
From having your favorite coffee brand in your room to telling the hotel staff exactly what type of pillow you would like upon arrival, hotels are stepping up their personalization game. Millennials get a lot of credit for demanding personalized serviced, but we think the most credit should go to technology.
#millennials #hospitality #hotels
In IDC’s (International Data Corporation) recent press release and as covered by Forbes.com, the IDC predicts next year will be a year of transition into IT’s “3rd Platform”, the emerging mobile computing movement, including cloud services, data analysis, and social networking. Effects on the hospitality industry have the potential to be transformative; we’ve summarized and evaluated how these might effect you below: