In a recent 4Hoteliers.com’s article, the author addresses several changes in the hospitality industry driven by today’s guests. Below we highlight the top four technology related changes:
- Travelers have an average of 2 devices on them all the time
- Technology is making communication easier and more accessible
- Social media as a communication tool is here to stay
- The personal cost of communication is steadily declining
The new generation of travelers is constantly connected and shifting to a culture of “being alone, together.” Guests prefer connecting (in-person and online) in lobbies and other public spaces – meaning, accessible plugins and Wi-Fi is essential in hotel lobbies and restaurants. This communal tendency has also led to shifts in overall hotel layouts, from excluding in-room desks and replacing them with a comfortable couch to open meeting spaces in nooks and previously under-utilized spaces.
Read the complete article here.