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Guest Computing Should Be User-Friendly (and other survey results)

Jan 26, 2014 11:24:23 PM

A recent customer survey gave us insight into what hoteliers want out of their guest technology, namely our five-star guest computing software, ElevenGC. The most important guest computing features identified by hotels are:

  1. Ease of Use
  2. Technical Support
  3. Speed
  4. Security
  5. Dual Operating System

“I have nothing but good to say about the installation and overall experience with Eleven., Our guests are delighted with the iMac experience and the ease of use of the system and their support team is tremendously helpful – great communication, quick response time, and thorough resolution” – Elissa, Bonaventure Spa & Resort

 

We also found that hoteliers prefer existing feature improvements versus new features or enhancements. Hoteliers want to keep technology simple, but reliable.

Lastly, we found that 64% of Eleven’s current client properties would recommend us. Our level of customer satisfaction ranks similarly to customer-centric companies like Amazon, Zappos, and Harley-Davidson. Check out our customer success stories!

How do you measure success with your guests?