Hotels are delivering more amenities than ever before—Tempur-Pedic beds, wellness programs, and custom toiletries are just a few. But with the myriad technology-based amenities that are available now, there are a select few that provide services that actually enhance the guests’ experience. Eleven commends these 3 hotel clients that have made sensible and basic technology enhancements that we believe are setting a precedent for tech-based amenities.
Known as a reliable and consistent major hotel brand Holiday Inn Express® by 40-somethings to Baby Boomers, the Holiday Inn brand is adding features and amenities to attract the next generation of travelers—Millennials.
According to the J.D. Power 2013 North American Hotel Guest Satisfaction Index Study, the quality of Internet service remains the top complaint experienced by guests and it has the largest impact on overall guest experience and satisfaction.
If you’re a business traveler, you know how important it is to stay connected – both for personal and business reasons. You also know how frustrating it is when your connection is lousy and/or slow.
In a major global study done by travel technology provider, Amadeus, they study the challenges and potential benefits of being able to sift through the massive volume of unstructured data, known as “big data.” The findings put pressure on our industry to take the steps to begin establishing a foothold on big data.